Terms & Conditions

01 Introduction

Welcome to 96win ("the Platform", "we", "us", "our"). These Terms & Conditions ("Agreement", "T&C") constitute a legally binding contract between you ("the Player", "you", "your") and 96win, governing your access to and use of the 96win online gambling platform accessible at 96win.click and any associated sub-domains, mobile applications, or services.

By completing the registration process, accessing the Platform, or placing any wager or bet, you acknowledge that you have read, understood, and agreed to be bound by this Agreement in its entirety, along with our Privacy Policy, Responsible Gambling Policy, and any specific promotion terms that may apply from time to time.

If you do not agree to any provision of this Agreement, you must immediately cease all use of the Platform and, if applicable, close your account by contacting our support team. Continued use of the Platform constitutes ongoing acceptance of these Terms & Conditions.

02 Definitions

For the purposes of this Agreement, the following terms shall have the meanings set out below:

03 Account Eligibility

To register and maintain an account on the 96win Platform, a Player must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout the duration of their account:

• Age: You must be at least 21 years of age. Registration by individuals under 21 is strictly prohibited. 96win reserves the right to request age verification documentation at any time.
• Legal capacity: You must have full legal capacity to enter into binding contracts under the laws applicable to your jurisdiction of residence.
• Voluntary participation: You must be registering and participating of your own free will, and not under duress or coercion from any third party.
• Self-exclusion: You must not be subject to an active self-exclusion order with 96win or any recognised gambling self-exclusion registry.
• Single account: You must not already hold an active account on the Platform. Each individual is permitted to hold exactly one account.
• Accurate information: All personal information provided during registration must be accurate, complete, and current. Providing false details constitutes a material breach of this Agreement.
• Not an employee: You must not be an employee, contractor, director, officer, or immediate family member of an employee of 96win or any affiliated entity.

04 Account Registration & KYC Verification

To create an account on 96win, Players must complete the online registration form, providing accurate personal details including full legal name, date of birth, residential address, mobile phone number, and preferred payment method. All fields are mandatory unless explicitly marked optional.

Know Your Customer (KYC) verification is a mandatory requirement for all Players wishing to process withdrawals from the Platform. 96win reserves the right to request KYC documents at any stage of the account lifecycle, including prior to approving any withdrawal request regardless of amount.

Acceptable KYC documents include:

• Proof of Identity: Malaysian MyKad (front and back), valid passport, or government-issued photo identification document.
• Proof of Address: A utility bill, bank statement, or official correspondence dated within the past three months showing your full name and residential address.
• Proof of Payment Method: Where applicable, 96win may request a screenshot or confirmation of the payment method used to fund your account (e.g., the registered mobile number linked to your Touch 'n Go eWallet or Boost account).

Failure to complete KYC verification within the requested timeframe may result in suspension of withdrawal access or, in cases of prolonged non-compliance, account closure in accordance with applicable legal and regulatory obligations.

Players are responsible for maintaining the confidentiality of their account credentials, including username, password, and any two-factor authentication codes. 96win shall not be held liable for any losses arising from unauthorised access to an account attributable to the Player's failure to safeguard their login details.

05 Deposits & Payments

96win accepts deposits exclusively via the payment methods listed on the Deposit page of the Platform at the time of transaction. Accepted methods currently include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX bank transfers (Maybank, CIMB, Public Bank, Hong Leong Bank), USDT TRC20 cryptocurrency, and 7-Eleven Cliqq. The availability of specific payment methods may vary from time to time.

• The minimum deposit amount is RM50 for e-wallet methods (Touch 'n Go, Boost, GrabPay, DuitNow) and RM100 for FPX bank transfers and USDT TRC20.
• All deposits must originate from a payment account registered in the Player's own name. Third-party deposits are strictly prohibited.
• 96win does not charge deposit fees for most payment methods. However, third-party processing fees imposed by your bank, e-wallet provider, or cryptocurrency network are the Player's sole responsibility.
• Deposits made via e-wallet (Touch 'n Go, Boost, GrabPay, DuitNow) are typically credited to the Player's account balance instantly. FPX bank transfers may take up to 10 minutes. Cryptocurrency deposits require blockchain confirmations and may take 15–30 minutes.
• 96win reserves the right to refuse or reverse a deposit transaction where there is reasonable suspicion of fraudulent activity, money laundering, or a breach of this Agreement.

06 Withdrawals

Players may request withdrawal of their real-money balance at any time, subject to the following conditions being fully satisfied at the time of the withdrawal request:

• The Player's KYC verification must be fully approved prior to processing any withdrawal.
• All applicable wagering requirements associated with any active bonus must be met before the relevant funds are eligible for withdrawal.
• The withdrawal amount must not exceed the Player's available withdrawable balance (real-money funds net of any locked bonus funds).
• Withdrawal requests must be directed to a payment method registered in the Player's own name. 96win does not process withdrawals to third-party accounts under any circumstances.
• The minimum withdrawal amount is RM50 for e-wallet methods and RM100 for bank transfers. Specific minimum and maximum withdrawal limits are displayed on the Withdrawal page of the Platform.

Processing times are as follows: e-wallet withdrawals (Touch 'n Go, Boost, GrabPay) are typically processed within 5 to 30 minutes of approval. Bank transfer withdrawals may take up to one business day. Cryptocurrency withdrawals via USDT TRC20 may take 30 to 60 minutes subject to blockchain congestion. These are indicative timeframes and are not guaranteed.

96win reserves the right to apply enhanced due diligence to any withdrawal request where there is reasonable cause to suspect a breach of this Agreement, fraud, or abnormal wagering patterns. In such cases, processing times may be extended pending investigation.

07 Bonuses & Promotions

96win offers various promotional incentives to new and existing Players, including welcome bonuses, reload bonuses, cashback offers, referral programmes, and VIP loyalty rewards. All promotions are subject to specific terms and conditions published alongside each offer, in addition to the general bonus rules set out in this clause.

• Wagering requirements: Unless otherwise stated in the specific promotion terms, all bonus funds carry a minimum wagering requirement before any bonus-derived winnings may be withdrawn. The applicable multiplier is stated in the promotion-specific terms.
• Maximum bet restriction: While a Player holds an active bonus, individual bet sizes are generally capped. The applicable maximum bet cap is stated per promotion. Placing bets above the maximum bet cap while bonus funds are active may result in the forfeiture of the bonus and any associated winnings.
• Game contribution rates: Different game categories contribute at different rates towards clearing wagering requirements. Slot games generally contribute at 100%. Table games (baccarat, roulette, blackjack) typically contribute at 10–20%. Specific contribution rates are published in each promotion's terms.
• Bonus expiry: All bonuses carry an expiry window, typically 7, 14, or 30 days from the date of issuance. Unused bonus funds and associated winnings are automatically forfeited upon expiry.
• Maximum cash-out: Certain promotional bonuses are subject to a maximum cashout limit on winnings derived from bonus funds. Where applicable, this limit is stated in the promotion-specific terms.
• Bonus abuse: 96win actively monitors wagering patterns. Participation in strategies designed to exploit bonus structures — including but not limited to low-risk hedging, arbitrage betting, or bonus hunting in conjunction with multi-account behaviour — constitutes abuse and will result in forfeiture of bonus funds and potential account suspension.

08 Betting & Gaming Rules

All betting and gaming activity on the 96win Platform is governed by the specific rules applicable to each game or betting market, as displayed within the Platform. In the event of any conflict between game-specific rules and this Agreement, the game-specific rules shall prevail in relation to gameplay outcomes.

• Bets once placed and confirmed cannot be amended, cancelled, or reversed by the Player. 96win is not responsible for bets placed in error, including incorrect amounts, incorrect selections, or accidental double placement.
• 96win reserves the right to void any bet that has been accepted in error due to a manifest technical fault, a pricing error, or a data feed malfunction. Voided bets will result in the stake being returned to the Player's account balance.
• For sports betting markets (including EPL fixtures, Liga Super Malaysia match odds, and UFC events), 96win reserves the right to suspend betting markets at any time without notice, including in response to significant market movements or late team news disclosures.
• Live betting ("in-play" betting) is subject to connectivity requirements. 96win does not guarantee the availability of live betting for any particular event and accepts no liability for connection failures that prevent a Player from placing or amending a live bet.
• Where a result is disputed or a game is abandoned, the specific rules of the relevant game type or sport shall apply to determine settlement. These rules are accessible within the betting interface.
• All slot game outcomes are determined by certified Random Number Generator (RNG) software. 96win does not intervene in individual game outcomes. Published RTP (Return to Player) percentages represent long-run averages across all players and all sessions, and do not guarantee any individual player result.

09 Prohibited Conduct

The following conduct is strictly prohibited on the 96win Platform. Any Player found to have engaged in any of the following activities may have their account suspended, balance forfeited, and legal action pursued where appropriate:

• Registering more than one account on the Platform, whether in the same name or under an alias.
• Providing false, misleading, or fraudulent information during registration or the KYC verification process.
• Using or attempting to use any automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage in any game or betting market.
• Exploiting software errors, technical glitches, or pricing anomalies to place bets at advantageous prices not intentionally offered by 96win.
• Engaging in collusion with other Players to manipulate game outcomes in any live poker, live casino, or peer-to-peer game format.
• Using funds of unlawful origin to fund a Platform account, or otherwise using the Platform for money laundering, terrorist financing, or any other criminal purpose.
• Depositing and withdrawing funds without commensurate genuine wagering activity, regardless of whether a bonus was claimed in conjunction with such activity.
• Harassing, threatening, or abusing 96win staff members or other Players through any communication channel associated with the Platform.
• Breaching or attempting to circumvent any security measure implemented by 96win to protect the integrity of the Platform.

10 Account Suspension & Closure

96win reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, at any time and without prior notice, where:

• A Player has breached any term of this Agreement, including but not limited to the prohibited conduct listed in Section 9.
• KYC verification has not been completed within the required timeframe following a request.
• There is reasonable suspicion of fraudulent activity, money laundering, bonus abuse, or manipulation of game outcomes.
• A Player has requested self-exclusion through 96win's responsible gambling tools.
• Required to do so by regulatory authorities, law enforcement agencies, or court order.

Upon account closure where no breach has been determined, any remaining real-money balance (net of locked bonus funds) will be returned to the Player via their most recently used verified withdrawal method within a reasonable timeframe. Where closure is the result of a confirmed breach of this Agreement, 96win may, following a reasonable investigation period, determine the appropriate treatment of funds in accordance with applicable legal obligations.

Players may voluntarily close their account at any time by contacting 96win support. Voluntary closure does not affect the validity or enforceability of any transaction or commitment made prior to the closure date.

11 Responsible Gambling

96win is committed to promoting responsible gambling practices. The Platform provides a range of tools to assist Players in managing their gambling behaviour, including deposit limit controls, loss limits, session time reminders, and self-exclusion options accessible through the account settings dashboard.

Players are encouraged to make use of these tools proactively. If you believe your gambling behaviour may be causing harm to yourself or others, please visit our Responsible Gambling page for guidance, resources, and immediate access to self-help tools.

Self-exclusion once activated will prevent login access to the Platform for the selected exclusion period. 96win will not accept any request to reverse or shorten an active self-exclusion period.

12 Intellectual Property

All intellectual property rights in and to the 96win Platform — including its software, source code, user interface design, graphics, logos, trademarks, game assets, and written content — are owned by or licensed to 96win. Nothing in this Agreement shall be construed as transferring any intellectual property rights to the Player.

Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for lawful personal entertainment purposes in accordance with this Agreement. Any reproduction, redistribution, scraping, reverse-engineering, or commercial exploitation of Platform content is strictly prohibited.

13 Limitation of Liability

To the fullest extent permitted by applicable law, 96win, its officers, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with:

• Any interruption, suspension, or discontinuation of Platform services due to scheduled maintenance, unscheduled downtime, or force majeure events.
• Technical malfunctions, data transmission errors, or connectivity failures affecting gameplay or bet placement beyond 96win's reasonable control.
• Losses arising from a Player's failure to maintain the security of their account credentials.
• Any winnings that cannot be paid out as a result of a confirmed breach of this Agreement by the Player.
• Gambling losses incurred by the Player in the normal course of gameplay, which are acknowledged as an inherent risk of participation in gambling activity.

Nothing in this Agreement shall limit 96win's liability for fraud, gross negligence, death, or personal injury caused by our negligence, to the extent that such limitation would be unlawful under applicable law.

14 Privacy & Data Protection

96win collects, processes, and stores personal data in accordance with our Privacy Policy, which forms an integral part of this Agreement and is incorporated herein by reference. By registering an account, you acknowledge and consent to the collection and use of your personal data as described in the Privacy Policy.

Player personal data is collected exclusively for purposes including account operation, identity verification, payment processing, fraud prevention, regulatory compliance, and the provision of customer support. 96win does not sell personal data to third parties for marketing purposes.

All personal data and financial transaction data transmitted to and from the Platform is protected by 256-bit SSL encryption. Players are encouraged to review our Privacy Policy for full details regarding data retention periods, third-party data processors, and the exercise of data subject rights.

15 Amendments to These Terms

96win reserves the right to amend, update, or replace any provision of this Agreement at any time. Where material changes are made, 96win will use reasonable endeavours to notify registered Players by email or via a prominent notice on the Platform at least seven (7) calendar days before the amended terms take effect.

Your continued use of the Platform following the effective date of any amended Terms & Conditions shall constitute your acceptance of the revised Agreement. If you do not accept the amended terms, you must cease using the Platform immediately and contact support to close your account.

The current effective version of this Agreement is always accessible at 96win.click/terms-conditions. The "Effective Date" displayed at the top of this document indicates when the current version entered into force.

16 Governing Law & Dispute Resolution

This Agreement and all disputes arising from or in connection with it shall be governed by and construed in accordance with the laws of the jurisdiction under which 96win's operating entity holds its gaming licence. Nothing in this clause affects any mandatory consumer protection rights you may hold under the laws of your country of residence.

In the event of a dispute between a Player and 96win, the Player should in the first instance contact our customer support team at [email protected] to seek an informal resolution. 96win will make reasonable efforts to resolve all complaints within fourteen (14) calendar days of receipt.

Where an informal resolution cannot be reached, disputes may be referred to the dispute resolution mechanism specified by our licensing authority. Full details of the applicable dispute resolution process will be provided upon request.

17 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the 96win Platform, please contact our customer support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the 96win Platform.
• Email: [email protected] — We aim to respond to all email enquiries within 24 hours on business days.

When contacting support in relation to these Terms & Conditions, please include your registered account username or email address and a clear description of your query or complaint to help us assist you as efficiently as possible.